Rochdale and District Mind

F.A.Q's & Guidance

Are our services and projects free?

Most of our services and projects are free, but we do ask for 2.00 for each aromatherapy session our service users have,  to cover the cost of oil / towels etc.  

We also ask for a one-off 2.00 assessment cost in our psychological services which is non-refundable.

I want to speak to someone now about my mental health issues...

Due to the amount of people that we see per week, we ask that you fill in, and send back a referral form as soon as possible.  You will then be allocated a wellbeing worker who will talk through your options of what services we can offer you, and an idea of how long you will have to wait.

I'm having trouble with downloading something from your website. 

Please telephone our information line on 01706 752338, or e-mail info@rochdalemind.org.uk

Are you the same at National Mind?

No, but we are affiliated to them.  This means that we work with Mind nationally, but we are an independent, local charity.  We raise our own funds to provide the support that is needed in Rochdale and District.  We have our own board of trustees and work with our local authoritieis and Clinical Commissioning groups to provide what is needed for local people.

Do I have to pay for the services you offer?

Most of our recovery and community services are already paid for by the Local Authority or health agencies, or those areas so as long as you meet the access criteria, you can use these services for free.  We also bid for funding to provide other services at no, or low cost. 

Some specific activities incur a small charge which you will be informed about at the point of assessment.

Do I have to live or work in Rochdale to access help?

Rochdale - Our Rochdale office is our main building and where the majority of our services are based.  Rochdale opening hours are 9.00am till 5.00pm Monday to Thursday, and from 9.00am till 4.00pm on Friday.

Heywood and Middleton - We have some projects and services in Heywood and Middleton, and can arrange for you to be seen there if this is more helpful to you.

Out of Hours - Some of our services offer flexible times and venues for people, if they need appointments outside of these times.  Some of our services have specific out of hours sessions such as our Counselling service.

Our wellbeing and recovery services are subject to local funding arrangements.  This means that they can only be accessed for free by local residents.  

Bury - We provide Advocacy services to residents of Bury and at Fairfield hospital.

Our training packages are also available outside of these areas.

I am worried about someone's mental wellbeing, what should I do?

Encourage them to speak to their GP or contact us.  We are unable to provide a crisis or listening service but can help with referring or signposting people. We also have 'Crisis Support' details available on our website.

Where can I find out more about mental health issues?

Mind produces some very good booklets on mental health issues, mental health law and wellbeing.  Click here to see the full range of information available about mental health issues.

If I contact you, will you pass my details onto anybody / other organisation?

'You can trust us' is in our mission statement.  We take your confidentiality very seriously.  We will not discuss your case or circumstances with anybody else, except in very rarer and extreme situations where we feel you, or someone else, might be vulnerable or in immediate danger.

For further, written information please see our 'How We Use Your Information' leaflet here

We also offer a range of workshops and training courses that can help you to gain understanding of mental health issues.  This includes Mental Health First Aid, Suicide Prevention Skills, Mental Health Awareness, and Emotional Wellbeing Seminars, or we can work with you to deliver something specific to you.  We can also provide talks or presentations to start the conversation - please contact us for more information.

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