Art work from our Services Users describing things that promote their Wellbeing
Quality and Objectives
Rochdale & District Mind’s Quality Statement
Rochdale and District Mind is committed to and compliant with the
standards set through Quality Management in Mind (QMiM).
STATEMENT OF OBJECTIVES
To help people who are experiencing or have experienced mental health issues achieve an improved quality of life, reduced sense of isolation and to support them towards recovery by:
- Providing them with access to information and services
- Exploring/advising them on their choices and options
- Defending their rights
- Expressing their views and concerns
To increase awareness and understanding by the wider community and employers of common mental health conditions and to reduce the stigma and discrimination experienced by people suffering from these mental health conditions.
To increase service user satisfaction and involvement.
To increase the wider participation of under-represented groups in the activities of the organisation.
Approximately 1,900 people receive help from Rochdale & District Mind (including Bury and N.E. Lancs) each year.
Rochdale and District Mind is committed to providing quality services.
We have been awarded a number of accolades’ over the past two years which evidence our ongoing dedication to providing quality services for the benefit of the people who use them:
- Rochdale and District Mind was the first organisation in the Country to achieve the QPM quality standard for our Advocacy services.
- Tricia Hornby our CEO won the ‘Dignity and Care’ award for her work in older people’s Advocacy services.
- Our Community Business Compleat projects won the NHS Health and Social Care award for ‘Health and Wellbeing’.
- Our Growth project won the ‘Grow your own’ North West in Bloom award.
- Since 2007 we have been an accredited City and Guilds Centre. To maintain this status we are quality audited annually.
- Since 2007 we have been annually reviewed to and successfully achieved the ‘Positive about Disabled People’ quality standard from the Jobcentre.
Mental Health First Aid
On Thursday 26th January 2012, Rochdale and District Mind’s Chief Executive, Tricia Hornby, attended a ceremony at the House of Lords where she was presented with an award from Mental Health First Aid England (MHFA).
This ‘Mental Health First Aid Champions’ award presented by Lord Patel and Simon Weston recognizes those who have worked hard to promote mental health and wellbeing and helps increase understanding of mental health issues in the wider public domain in England. Rochdale and District Mind is a champion of mental health first aid training and have three members of staff qualified in delivering these two day courses.
Tricia Hornby said:
Most people are familiar with First Aid Training for physical health but up to now mental health has been largely ignored. We are pleased that we can now offer this training as we know that knowing how to respond to someone experiencing mental distress is just as important as physical health first aid.
ISO9001 (International Organisation for Standardization)
ISO9001 is an internationally recognized, independently certified, quality standard. Rochdale and District Mind, after a successful final assessment this week with the British Standards Institute, have been recommended for registration. The Charity is leading the way in achieving this quality standard for mental health organisations. BSI has recognized that Rochdale and District Mind provide high quality services to local people with mental health needs.
BACP (British Association for Counselling and Psychotherapy) accreditation
Rochdale and District Mind are delighted to announce that in January 2012 their Counseling service was awarded accreditation by the BACP. This accreditation provides validation for the professionalism and quality of the Counseling service. This highly prestigious award has been achieved by only a handful of local Mind associations across the Country.
Tricia Hornby said “It is a testament to the hard work of the Counselling team, which consists of thirty volunteers and two paid members of staff, and the organization as a whole that we were able to gain this esteemed standard”.
QPM – IMCA
Rochdale and District Mind’s Advocacy in Mind project were the first in the Country to attain Action for Advocacy’s Quality Performance Mark for the quality provision of their Advocacy services. In January 2012 Rochdale and District Mind were able to add to this by achieving the Quality Performance Mark for their Independent Mental Capacity Advocacy (IMCA) service. Rochdale and District Mind are now one of only five organizations across the country to have achieved both of these highly regarded quality standards.
Tricia Hornby said:
I am really proud of the achievements that staff and volunteers at Rochdale and District Mind make on a daily basis. To have national recognition of our services is the icing on the cake and we hope to continue to make these available to people who need them - when they need them.
For all enquiries about Rochdale and District Mind’s quality systems please contact our quality lead either by email: management@rochdalemind.org.uk
or by post:
Tricia Hornby CEO
The Mind Wellbeing Centre
3-11 Drake Street
Rochdale
OL16 1RE
Tel: 01706 752 333
