Privacy Notice relating to both Advocacy and Open Mind Service Users’ Personal Data Rochdale and District Mind (the organisation) collects and processes

Under the

  • Data Protection Act 1998(DPA)
  • and the EU General Data Protection Regulations (GDPR)

Rochdale and District Mind, must provide you as service users with information on what personal data we collect from you and process, why we require this information, how long we retain this information and who we share it with.

GDPR defines personal data as:

Any information relating to an identified or identifiable natural person (data subject); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an on-line identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”

What information do we collect/process about you?

When you complete a referral form we will collect the following personal information (data) from you

  • Full name
  • Address (including post code)
  • Date of birth
  • First Language
  • Home and mobile telephone numbers
  • Personal e mail address
  • Emergency contact details

In order to provide our services and to try to ensure our services can be accessed by all the local community we also collect the following special category data from you.

  • Ethnic Origin, Sexual Orientation, Disability information, Religious beliefs, relationship status, residency status, number of Dependent children, Mental Health Issues, Support Needs, employment status, risk issues, NHS number (Advocacy clients only).(Note: our referral form allows you individually not to disclose any of the above special category data by ticking a “Do not wish to state” box).

All this information is maintained only on the organisation’s computer server, is password protected and is only accessible to staff who need the information to deliver our services. If paper copies of these records are made then they are kept secure and shredded once they have been used.

Identity and contact details of the Data Controller

Rochdale and District Mind is the Data Controller for all your data and is committed to protecting the rights of individuals in line with the Data Protection Act 1998 (DPA) and the new General Data Protection Regulations (GDPR)

Rochdale and District Mind has a Data Protection Officer who can be contacted at [email protected]


How will your information be used?

Your information will be used in the following ways

  • Helping us to deliver the organisation’s services
  • Working with you to select services appropriate to your needs
  • Safeguarding and promoting the welfare and security of all our staff and service users


'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device, like your computer, mobile phone or tablet when you visit a website.

They let websites recognise your device, so that the sites can work more effectively, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you.

How do we use cookies?

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you come to our website and also allows us to improve the user experience. 

The cookies we use

We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.

We use all four categories of cookies:
•Strictly necessary cookies are essential for you to move around our website and to use its features, like our shopping basket and your account.
•Performance cookies collect anonymous information about how you use our site, like which pages are visited most.
•Functionality cookies collect anonymous information that remember choices you make to improve your experience, like your text size or location. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
•Targeting or advertising cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. As such if you visit the Mind website you may then be more likely to see adverts about Mind’s work on other websites as your browsing suggests that this is an area of interest.

No cookies, please

You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.

But, if you choose to refuse all cookies, our website may not function for you as we would like it to..

If you have any questions about how we use cookies, please contact us.