Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Comments, Complaints and Compliments Leaflet for more about how to make a complaint.
![](https://www.rochdalemind.org.uk/wp-content/uploads/2022/11/Computer-RGB.png)
Wellbeing Directory
Useful list of services & groups in Rochdale dedicated to helping our local community.
Find out more![](https://www.rochdalemind.org.uk/wp-content/uploads/2021/07/logo-side-by-side.png)
Side by Side
Our online community where you can be yourself and know there's a safe place to listen.
Find out more![](https://www.rochdalemind.org.uk/wp-content/uploads/2021/07/Mind_Illustration_Phone_Blue_RGB-1-e1627306509238.png)
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line.
Find out more