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Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.
Wellbeing Directory
Search our Wellbeing Directory for Services in and around the district of Rochdale Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more
Latest Updates
Follow Rochdale and District Mind on your favourite social network
Our offices will be closed from 5pm Thursday 18th April, and reopen on Tuesday 23rd April. If you wish to refer, or find out more about our services - please log onto www.rochdalemind.org.uk We hope you have a lovely Bank Holiday Weekend!
Tameside, Oldham & Glossop Mind
We're looking for a Finance Manager!We have a very exciting role available in a unique manner, this role can be applied for in 2 different ways! The position is available as a single role in a full time position, or as two separate roles in part time positions; one located at Tameside, Oldham and Glossop Mind, and the other located at Manchester Mind.
Manchester Mind (MM) and Tameside Oldham and Glossop Mind (TOG) are working to provide good quality mental health provision to the people living in our areas of benefit.
We are bringing these values to the fore as we jointly advertise for the position of Finance Manager, ensuring that we have a strong and sustainable financial base that enables both organisations to continue to deliver valuable mental health services is important to us.
For more about the role and to apply, visit our website:
www.togmind.org/get-involved/working-for-us/vacancies
Rochdale District Freemasons A great big THANK YOU to all members for donating £200.00 to our services. We are very grateful to you.
Castle Hawk Golf Club Thank you to all customers for putting your change into our donation tins. You've raised a brilliant £108.55 for our services.
Heidi MurphyWe are so chuffed to say that LALC : Littleborough & Areas Ladies Circle have made us their Charity of the Year. We look forward to working alongside you!
We are running a Mental Health First Aid course 14th/15th May. Costs per person: £225 Corporate; £195 Statutory; £180 Voluntary. Including refreshments & lunch (Special rates 4 group bookings). To book please contact: Penny T: 01706 752334 or E: [email protected]
We're back online and ouf phones are working. All for the sake of a broken switch grrrr
Our phone lines and servers are currently down. Please contact us on 07789 220406 if you need us.
Feedback from the workshops at the conference. Excellent conference thank you to organisers: Herbert and team from @RochdaleMind and Engagement Lead Phil Burton @NHSHMR. Valuable food for thought for all services in the Borough @RochdaleCouncil
3 workshops now on to talk about different aspects about what we learnt throughout the morning
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