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Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.
Wellbeing Directory
Search our Wellbeing Directory for Services in and around the district of Rochdale Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more
Latest Updates
Follow Rochdale and District Mind on your favourite social network
Our latest edition of our Service Information booklet is out now. Included is information about our services, training opportunities, fundraising and membership is all in here. Send us a message if you want a papy copy.
Good for you Michelle, keeping those positive vibes going we see. Give us a shout if you want us to pop over.
Congratulations Matt and Dan for doing this. Fingers crossed the next day or so keeps you in high spirits. Thank you so much to everyone who has donated, we are massively grateful!
We’ve two new additions, the best support team we could ask for Kirstie Jayne Williamson Jamie Clark, so needed as we’re all feeling it now.
The end is in sight though, 2 more long days and we’ll be done. Definitely the hardest challenge but the most rewarding.
Curry and a couple of beers are deserved tonight!!
Congratulations Matt to you. You're not just doing yourself proud but are giving it all you've got for Rochdale and District Mind. We are all truly in awe of you. Keep the updates going!!!
Actually can’t wait to see the family briefly later on!!
The water damage yesterday at our Middleton Compleat Cafe was unfortunately more serious than we first thought, this means that the Cafe will be closed for some time. Big thanks to our brilliant volunteers who came to clean up yesterday and we'll keep you updated with any news.
Unfortunately, our Compleat Café Middleton will be closed today due a burst water pipe. We are working hard to clean things up and hope to be back open tomorrow. If you're planning to visit us tomorrow Tel 0161 653 5278 after 3pm today to check if we'll be open. Thanks.
