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Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.
Wellbeing Directory
Search our Wellbeing Directory for Services in and around the district of Rochdale Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more
Latest Updates
Follow Rochdale and District Mind on your favourite social network
Our Social Cafes are a fun way for people who live across the Rochdale borough to break up their day and connect with others. We're on Zoom each week day and always welcome new people to join our chat!
We're hiring! Do you have the passion to work in a role that empowers & supports individuals & families from all backgrounds living across the Rochdale Borough? We have 2 vacancies in our Dementia Service>> www.rochdalemind.org.uk/get-involved/job-vacancies/ #CharityJobs #DementiaJobs #PleaseShare
We would like to wish everyone a happy new year. 2020 has been a tough year to reflect on. We will continue to support the mental health and emotional wellbeing of our communities through 2021 and beyond #HappyNewYear #TogetherRochdale
We're recruiting for the roles of Dementia & Engagement Lead Wellbeing Coordinator & Dementia Carers Wellbeing Coordinator. Due to the nature of this post we particularly welcome applications from those within the BAME community >>https://rochdalemind.org.uk/get-involved/job-vacancies/
#CharityJobs #PleaseShare
We've adjusted our opening hours over the Christmas period but we are still here for you, please get in touch with our info line on 01706 752 338 or [email protected]
Our fundraiser Leanne Collins is fundraising for Rochdale and District Mind. Check out their @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/6anDK9pm5m
You are welcome to join the Social Cafes organised by our friends at @RochdaleMind
A good opportunity to connect with others and see some friendly faces 😊 https://t.co/f29doAtB5w
