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Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.
Wellbeing Directory
Search our Wellbeing Directory for Services in and around the district of Rochdale Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more
Latest Updates
Follow Rochdale and District Mind on your favourite social network
We've had a lovely piece of art donated to us by Dani Burke. She's asked if this could be put up in our reception area for everyone to enjoy. We have, of course, honoured this request.
Our very popular ASIST course for February is now fully booked. We thank everyone who has enquired.
Mental health issues do not go away just because it's this time of year, in fact they can heighten.
To help people in our area for 2020, why not give a regular monthly donation to help our service users get the right help when they need it. We'd like to thank all our fundraisers who have donated this year, you are superb and we couldn't run our service without you.
The ASIST suicide prevention course we are running in February is now full, but we'll be running more so we'll let you know as soon as the dates have been confirmed.
It's International Volunteer Day, a chance to celebrate the power of volunteering. At Zen, we believe in giving back to our local community, which is why we give all our staff two paid volunteer days. This year we've selected to support @RochdaleMind. #IVD2019
4Thank you @zeninternet that's fantastic, we value your support and look forward to the year ahead working alongside each other and meeting with your staff!
Volunteers are a great asset to our organisation, on #VolunteerDay we want to thank each and every one! Trustees, Group Facilitators, Office support, Growth Project, Fundraisers & Donors, GA4L, Open Young Minds, [email protected] Cafes and the specialist activities, we appreciate you all!
