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Complaints Procedure
Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.
Staff can also explain verbally, where appropriate, how to make a complaint. Anyone wishing to make a complaint should be given information about how to do so.
We will always aim to resolve complaints informally and at the lowest level possible. Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.
View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.
Wellbeing Directory
Search our Wellbeing Directory for Services in and around the district of Rochdale Find out more
Elefriends
Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more
Information Line
Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more
Latest Updates
Follow Rochdale and District Mind on your favourite social network
It was an honour to meet Rochdale District Freemasons last night, and look forward to the way forward. Thank you gentlemen!
Has a professional ever told you that you need CBT? Find out more about what it is...
Mind
Ever wondered what CBT is all about? We're here to help 👇
mind.org.uk/cbt
Pleased to say we've passed the Mind Quality Mark for the next three years. We'd like to thank everyone here from Board of Trustees, CEO, Management, Staff, Volunteers and our Service Users for helping us achieve this. Well done us!!!!
We're recruiting! Take a look and if interested, please see our website www.rochdalemind.org.uk/get-involved/job-vacancies/
A Volunteer is required to help at our Dementia Day Service for the BAME Community, language skills required. For further information please e-mail [email protected]
We are advertising for the role of Information, Communications and Marketing Coordinator – 17.5 Hours (job share) - (Ref. ICM) if you know anybody that may be interested they can download an application pack from
https://t.co/bk7ZteF2Ff
This is the height the flood waters got to but now that the water has dropped there doesn't seem to be any major structural damage. We will just have to roll up our sleeves, put the wellies on and get cleaning tomorrow🙂
2We still have places available on the free Safetalk suicide alertness training which will be on Monday 11th Feb at Rochdale Town Hall 9.30am until 12pm. If you would like to book or find out more please tel Penny on 01706 752 334. or email [email protected]
Littleborough Wellness Festival 2019, hosted by Littleborough Ladies Circle @ladiescircleGBI will be on April 28th at Littleborough Cricket Club @LCC1839 Tel: 01706 752338 E: [email protected] to book a stand. The event is in aid of our charity so please RT and support.
