Rochdale and District Mind

The Mind Wellbeing Centre
3-11 Drake Street
Rochdale
OL16 1RE

01706 752 338
[email protected]
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01706 752 338 [email protected]
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Complaints Procedure

Rochdale and District Mind recognises that there will be occasions when a member of staff, volunteer, service user or other interested party may wish to make a complaint about an individual or service within the organisation.

Staff can also explain verbally, where appropriate, how to make a complaint.  Anyone wishing to make a complaint should be given information about how to do so.

We will always aim to resolve complaints informally and at the lowest level possible.  Initially this could be with a worker from the service in question or with the manager. If this first option is unsuccessful you can move to stage 1 of the formal Complaints procedure.

View our Complaints, Comments And Compliments Leaflet for more about how to make a complaint.

 

 

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Wellbeing Directory

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Elefriends

Elefriends is a supportive online community where you can be yourself. We all know what it’s like to struggle sometimes, but now there’s a safe place to listen, share and be heard. Find out more

Information Line

Rochdale and District Mind operate a confidential mental health telephone information line: Please telephone our freephone number 0800 107 0729 or 01706 752338 Find out more

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